Company Description

BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.

BenchmarkPortal’s activities include The College of Call Center Excellence™, a leader in call center training, and CallTalk™, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents attendees the latest in practical research plus the tools and inspiration to drive their call centers’ performance to the top.

Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

Products & Services

Quality Assurance ,   Coaching for performance ,   CallTalk™ ,   CallTalk online radio show ,   Call Center Metrics Database ,   Call Center Campus ,   Call Center Training ,   Testimonials ,   Supervisor / team leader ,   Call Center Certification ,   Learning channel ,   Support & tools ,   Contact Center Training ,   Books ,   Support & Tools CallTalk Online Radio Show ,   Top contact centers contest ,   Call Center Consulting ,   Excel With Training Learning Channel ,   Blog: Articles & Tips ,   Automated benchmarking ,   Free Glossary of Terms ,   Custom Consulting ,   Consulting ,   Contact center certification ,   Industry reports ,   Free Mastery Ebook Series ,   management ,   Agent soft skills ,   Call Center Excellence™ ,   White Papers ,   Call Center Benchmarking ,   Call Center Campus Week ,   News ,   Benchmarking ,   Workforce Management ,   Research Reports ,   Agent / customer service ,   Videos