Company Description

BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.

BenchmarkPortal’s activities include The College of Call Center Excellence™, a leader in call center training, and CallTalk™, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents attendees the latest in practical research plus the tools and inspiration to drive their call centers’ performance to the top.

Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

Photos & Videos

Products & Services

Custom Consulting ,   Excel With Training Learning Channel ,   Quality Assurance ,   Support & Tools CallTalk Online Radio Show ,   Blog: Articles & Tips ,   Free Mastery Ebook Series ,   Call Center Certification ,   Free Glossary of Terms ,   News ,   Call Center Metrics Database ,   Top contact centers contest ,   White Papers ,   Benchmarking ,   Research Reports ,   Call Center Benchmarking ,   Call Center Excellence™ ,   Consulting ,   Testimonials ,   Coaching for performance ,   CallTalk™ ,   Automated benchmarking ,   Videos ,   Contact center certification ,   Industry reports ,   Workforce Management ,   Books ,   Call Center Training ,   management ,   Supervisor / team leader ,   Agent / customer service ,   Call Center Consulting ,   Agent soft skills ,   Learning channel ,   Support & tools ,   Call Center Campus Week ,   CallTalk online radio show ,   Call Center Campus ,   Contact Center Training