I bought a new scooter from them that turned out to be a lemon. After 6 repair attempts they were unable to work with the manufacturer to secure a replacement and unwilling to consider an exchange or trade in. When I complained the manager told me I should be grateful that they provided free towing and had not refused me service. In the end I had to retain an attorney to negotiate a repurchase agreement with the manufacturer. All this happened while the bike was under warranty. Ootys was 100% willing to milk the repairs until the warranty expired and stick me with a $4K loss. Basically their attitude was that it wasn’t their problem. Don't go there -- they obviously don't value their customers and don't deserve the business.